Good luck! I was an investor of SOUN but exited because I got the opportunity to actually evaluate their product. End of day, my team found 20 other solutions that does the same thing, 2 of them are comparable with the experience with the product we have seen from SOUN. From this, there’s no doubt that SOUN have superior product. The problem comes from commercial side, while it is superior in product, pricing is about 10x more than the 2 which we short list. At the cost of 10x, it is significantly cheaper for us to have real humans in low cost countries to run the call center operation for our clients instead of investing in an AI Voice agent.
AI solutions that’s more expensive than actual human being is just not commercially viable.
I usually get a good laugh out of these, but I actually like this one. If it’s really only 13% of your port, I’ve been following SOUN since they had their short squeeze in 2024 and have watched their balance sheets and income statements closely. And this should say something bc I took this one more serious than the others